MobileMoney LTD has issued a firm warning following a viral TikTok video alleging a Mobile Money fraud incident, cautioning that it may pursue legal action or other appropriate measures to protect its reputation and service integrity.
The company’s response comes after a video by the TikTok handle “HealwithDiana | Nervous System” gained traction online, raising concerns about the security of its Mobile Money (MoMo) platform.
In a statement released in Accra, the company said it had conducted internal investigations into the matter.
According to MobileMoney LTD, its findings show that the incident stemmed from a phone conversation between the affected customer — identified as the mother of the content creator — and an individual later confirmed to be a fraudster.
During that interaction, the customer reportedly disclosed highly sensitive security credentials, including her MoMo App Registration One-Time Password (OTP), MoMo PIN, and Login OTP.
The company explained that these confidential details enabled the fraudster to register the customer’s wallet on a separate device and carry out unauthorised transactions.
MobileMoney LTD stressed that at no point does it request customers to share their OTP, PIN, or any other personal security codes, under any circumstances.
It further noted that every security notification sent to customers carries a clear warning advising them never to disclose such codes to anyone, including individuals claiming to represent the company.
As part of immediate remedial action, the company confirmed that the phone number used by the alleged fraudster has been blocked and blacklisted on the MoMo platform and suspended from voice services.
The company added that it is collaborating with relevant partners and law enforcement agencies to review the matter and strengthen safeguards against similar incidents.
While acknowledging the public’s right to share personal experiences, MobileMoney LTD warned against the spread of unverified information that could mislead customers and undermine trust in digital financial services.
It emphasized that commentary relating to financial platforms must be guided by verified facts to prevent unnecessary panic and misinformation.
The company reiterated that customer safety remains its highest priority and urged users to remain vigilant when handling personal financial information.
Customers are being strongly advised to immediately report any suspected fraud or suspicious activity through the MTN 419 Helpline for prompt intervention.
MobileMoney LTD underscored that digital fraud often relies on social engineering tactics, where fraudsters manipulate victims into voluntarily sharing confidential credentials.
It said ongoing customer education campaigns are being intensified to reinforce awareness around protecting personal security codes.
Importantly, the company signaled that it will not hesitate to take legal action or adopt other measures it deems appropriate to safeguard its corporate reputation and the integrity of its services.
The warning, the company said, is intended not to silence genuine complaints, but to ensure that public discourse remains accurate and responsible.
MobileMoney LTD reaffirmed its commitment to transparency, accountability, and the continuous strengthening of its security architecture.
The firm, a subsidiary of MTN Ghana responsible for mobile financial services, has operated its Mobile Money platform since 2009.
With more than seventeen million registered subscribers, MobileMoney LTD provides a wide range of services including payments, remittances, Banktech, Insurtech, savings, and loans, all aimed at advancing financial inclusion and economic empowerment in Ghana.
