When Adelaide Phoebi Nettey graduated from Kwame Nkrumah University of Science and Technology (KNUST), she never imagined her passion for design would lead her to banking. Today, she is a Graphic Artist at UBA Ghana, having joined through the Graduate Management Acceleration Programme (GMAP).
For many graduates, landing a meaningful first job is a challenge. Through GMAP, UBA is creating opportunities for young professionals from diverse backgrounds to learn, grow, and thrive.
“My GMAP Journey at UBA Ghana” is a series featuring participants as they share their experiences and the lessons shaping their careers.
This week, Adelaide shares how GMAP helped her find her place at UBA Ghana.
- Before joining GMAP, what did you think working in a bank would be like and what’s been the biggest surprise?
To be honest, I thought banking was mainly about the people you see in the banking hall. I had no idea how much work happens behind the scenes. The biggest surprise has been seeing how many different departments, teams and processes work together to keep everything running smoothly.
- Who were you before GMAP, and how has the program changed you so far? What part of yourself have you discovered most?
Before GMAP, I was an outsourced staff. The program taught me to embrace opportunities when they come and showed me that I am capable of growing beyond my comfort zone.
- What has been your toughest moment in the program, and how did you get through it?
One of the toughest parts was learning alongside colleagues from different African countries. Communication wasn’t always easy because many discussions required translation, but there wasn’t always enough time for that. We also faced challenges with the exam browser.
Honestly, I got through it with the support of my Ghanaian teammates. We prepared together, encouraged one another, and kept reminding ourselves why we started.
- What’s something about working in a bank that people completely misunderstand?
Personally, I think a lot of people assume that if you work in the back office, your job isn’t very busy or demanding because you’re not dealing directly with customers. That’s far from the truth. There is a lot of work happening behind the scenes, and it requires you to multitask, collaborate with others, solve problems quickly, and deliver quality work within tight deadlines.
- What skill has mattered most in your role that you didn’t learn in school? How did you learn it on the job?
The most important skill I’ve gained is adaptability. I’ve also learned how valuable it is to understand different parts of the team’s work so I can step in and help when needed. I developed these skills by being willing to learn, observing my colleagues, asking questions, and taking on new responsibilities whenever the opportunity came.
- How has this experience changed your career goals?
This experience has shown me that I can achieve more than I ever thought was possible. It has taught me that with dedication, hard work, and a willingness to learn, I can succeed in banking or any career path I choose to pursue. It has given me the confidence to embrace new opportunities and keep challenging myself to grow.
- What honest advice would you give to someone applying for GMAP today? And what advice would you give to young people exploring their work options?
Come with an open mind and be ready to learn. The program is challenging, but every experience helps you grow. Also, don’t let your academic background limit you. Be willing to learn, adapt, and take on new opportunities.
- How did you react to your first salary, and what did you buy for yourself?
Receiving my first salary felt unreal because… I mean wow. It reminded me of the fact that hard work pays off and that motivated me to keep giving my best. I honestly can’t remember the first thing I bought for myself, but I clearly remember setting aside my tithe as a way of thanking God for bringing me this far.
- Beyond the title or pay, what has this experience meant to you personally?
This experience has helped me grow both personally and professionally. It has built my confidence, expanded my knowledge, and shown me the value of embracing new challenges.
- Would you recommend UBA as an employer of choice and why? what about the culture, people, or opportunities makes it stand out for you?
Absolutely. I would recommend UBA any day because it provides great opportunities to learn, grow, and challenge yourself. The work environment is supportive, the people are always willing to help, and you’re encouraged to think on your feet and develop new skills. It’s a place where you can grow both personally and professionally.
Beyond developing future leaders, the UBA GMAP continues to show that talent comes in many forms. By investing in young professionals from diverse backgrounds, the programme provides a platform for individuals like Adelaide to bring their unique skills, embrace new opportunities, and grow within the banking industry.
