Author: Maame Owusuaa Oppong

In a significant move to enhance the telecommunications industry’s regulatory framework, the National Communication Authority (NCA) has launched its new Dispute Resolution Committee (DRC).

The seven-member committee, inaugurated at a ceremony last week, is designed to resolve disputes between entities within the telecommunications sector.

The DRC’s jurisdiction encompasses disputes among network operators or service providers, conflicts between network operators or service providers and utility providers, and issues arising between network operators or service providers and consumers.

This broad mandate aims to ensure a more harmonious and efficient telecommunications environment in Ghana.

Okatakyie Ababio Boakye, the Board Chairman of the NCA, highlighted the DRC’s public opening on July 1st.

He noted that, for an initial period, the committee would accept submissions without any fees, making it accessible to all stakeholders.

“We believe this fee waiver will encourage more entities to utilize the DRC, thereby fostering a culture of resolution and collaboration,” Boakye stated.

The committee comprises professionals with expertise in telecommunications, law, business, engineering, and academia, ensuring a robust and knowledgeable approach to dispute resolution.

Boakye emphasized that this diverse composition is crucial for delivering effective and efficient adjudicatory services.

Dr. Joe Anokye, the Director General of the NCA, expressed confidence in the DRC’s ability to independently navigate the complexities of the telecommunications industry.

He reassured stakeholders of the committee’s commitment to resolving disputes promptly and impartially.

“The DRC is a testament to our dedication to maintaining a fair and competitive telecommunications landscape,” Dr. Anokye affirmed.

On behalf of the committee, Patrick Anim Boateng underscored the consumer-centric focus of the DRC.

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“Our primary objective is to ensure consumer satisfaction and uphold the law where necessary. We are here to serve the interests of the public and maintain trust in the telecommunications sector,” Boateng stated.

The launch of the DRC marks a pivotal step in the NCA’s ongoing efforts to enhance regulatory mechanisms and support the telecommunications industry’s growth and stability.

Stakeholders across the board are optimistic that this new committee will significantly contribute to resolving conflicts efficiently and fostering a more collaborative industry environment.

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