Kofi Kapito

Consumer Protection Agency  (CPA) has charged the National Communication Authority NCA and Ministry of Communication to pay attention and address poor service delivery by the Telcos in recent times. 

The CPA insists that with the new kind of technology available to Ghana, services by the telcos could have been improved by now but rather it is getting worse in the country. 

According to them, they have received numerous complaints from consumers of the Telcos about the various challenges they are facing in the country.

Speaking at a press briefing on Wednesday, August 11th, the Chief Executive Officer of the consumer protection Agency, Mr. Kofi Kapito, said he is aware of some telcos and some providers in the industry not being able to use or max-up the spectrum assigned to them whiles other telcos have max-up their spectrum and need more spectrum.

He explained that it is the frequency in which a consumer’s ongoing call is cut off or disconnected without their permission or knowledge. The measurement of the frequency of call drops is termed call drop rates. 

“The CPA is aware of some telcos and some providers in the industry not being able to use or max-up the spectrum assigned to them whiles other telcos have maxed-up their spectrum and needs more spectrum for them to provide quality service to consumers. We are therefore asking the minister to take a look as to how to make it possible for the telcos that need more spectrum”.

Mr. Kapito, therefore call on NCA to stop Controller & Accountant General not to give out information of government workers to third parties about pay-day loans and bombarding them with household equipment for sale. 

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This to him is illegal for any entity to give out information about any individual without their consent. 

He also tasked NCA to take action against the betting companies (NLA) with their unsolicited messages or CPA will call on Ghanaians to sign a petition and embark on boycott again.

“There’s been an instance where a mother lost a daughter because of unsolicited promotions and adverts.”

She didn’t want to be bothered by these unsolicited messages at night and unfortunately, it was her daughter who sent a text message in an emergency. The NCA is aware of the companies behind this exercise.

The Controller & Accountant General should also be told not to give out information of government workers to third parties about pay-day loans and bombarding them with household equipment for sale. It is illegal for any entity to give out information about any individual without their consent,” Mr. Kapito said.

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